Acting responsibly as a business is not an optional extra. It is the starting point for everything we do.
We deliver IT and business services that bring real benefits. Many of our innovative services and solutions make a positive contribution to people and the environment. We help emergency services to respond faster; we improve road, rail and air traffic control systems; and we develop emissions management and trading systems.
We also recognise that our activities may have some negative consequences. Increasingly, our key stakeholders – shareholders, customers, our people and our partners – expect us to operate our business in a way that is economically, socially and environmentally sustainable. Meeting those expectations helps us to function successfully as a business, better able to attract high calibre people, retain key contracts and take on new challenges.
This is the context for the review of our Corporate Responsibility (CR) policies and practices undertaken in 2007. Its findings and conclusions are summarised below.
We are now delivering detailed programmes in the light of these findings. I welcome this, not least because I strongly believe that responsible companies are simply better at attracting and retaining the best people, winning new business and successfully growing their businesses. I look forward to providing you with an update on our progress in next year’s Annual report.

Andy Green
Chief Executive Officer