- Chairman’s statement (PDF 106KB)
- CEO's statement (PDF 86KB)
- Board of Directors (PDF 199KB)
- Executive Committee (PDF 138KB)
- Report of the Directors (PDF 235KB)
- Corporate governance report (PDF 291KB)
- Risk factors (PDF 63KB)
- Report of the Remuneration Committee (PDF 328KB)
- Group key performance indicators (PDF 64KB)
Group key performance indicators
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Balanced business profile with four significant European profit generators
Definition
Percentage of Group adjusted operating profit attributable to each of our major European profit centres (UK, the Netherlands, France and the Nordics). A major profit centre is deemed significant when it exceeds 15% of adjusted operating profit.
Rationale
Strengthening our position in Europe means that we have now four significant profit generators. A balanced business in which each of the four profit generators account for at least 15% of the Group’s adjusted operating profit, ensures less risk associated with negative developments in any single market.
Balanced market sector profile
Definition
Revenue for each market sector within IT and business services (Financial Services, Energy and Utilities, Telecoms and Media, Industry, Distribution and Transport (IDT), Public Sector) as a percentage of Group IT and business services revenue.
Rationale
A balanced market sector profile (with no sector accounting for less than 10% or more than 30%) ensures that Group revenue is less susceptible in any one segment. It also ensures profit is less volatile, by ensuring that a sufficient level of revenue is delivered from continued investment in domain expertise.
Book-to-bill
Definition
Orders booked in a period divided by revenues in the period. Book-to-bill is currently reported for the UK, NL, and International businesses as we harmonise the reporting of orders in the acquired businesses.
Rationale
Provides visibility of future revenue. A book-to-bill above one means that the Company continues to build good order pipeline for future delivery.
Organic revenue growth in IT and business services
Definition
Percentage growth in IT and business services revenue in the current year compared to revenues on a like-for-like basis in the previous year, for example, taking into account the impact of acquisitions, divestments and currency movements.
Rationale
Provides a measure of our ability to grow revenue within IT and business services. This demonstrates our ability to take advantage of market growth, to use scale to generate market share and to leverage our global delivery capability to expand revenue despite price deflation caused by increased competition from offshore players in some of our geographies.
Percentage of revenue from outsourcing
Definition
Revenue from outsourcing contracts as a percentage of Group revenue.
Rationale
IT outsourcing (including applications management) and business process outsourcing are predicted to be the fastest growing segments within IT professional services in Western Europe from 2007 to 2010, with compound annual growth rates of 8.0% and 9.3% respectively (source: Gartner). Longer term value-added outsourcing contracts represent a more predictable revenue stream, assuming good project and risk management.
Our performance against these KPIs
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